I called in a complete panic late on a Sunday afternoon and a representative called me right back even though she was on a bike ride with her family. She gave me valuable information to keep us safe until we could be seen the next day. Walking into a store to find something is a big challenge and I would have had NO IDEA what to buy. We were seen the next day and discovered that my daughter only had a few nits which we are currrently following the program on to comb daily and have oiled as prescribed. Had those few nits not been taken care of then we’d be facing a whole different story!! I am so happy that this business exists and that the information is there for us to utilized. Lice is not a fun topic but if treated then it can be a rather easy situation to handle. Thank you for your help. We hope to never visit again but would happily send anyone we know to see you.