Reviews
from our amazing clients
Over 500,000 successful treatments performed and here is what a couple happy customers have to say.
This was our first run in with lice. I was so forlorn and felt so anxious and guilty that my daughters both had lice. I researched safe and effective treatments nearby and found Fresh Heads Lice Removal. At this point, my wife and I were miserable, we’d been combing the kids hair and felt like we needed professional help.
It was after 9 PM when I called their number, and Miss Schiecha could not have been more helpful and kind. She has a really soothing voice and assured us that lice are not indicative of bad parenting. She was 10/10. I even called back with several inquiries and she very patiently answered all my questions.
We went to the Bartram Park location, and Jess and Amy were absolutely amazing. I had about a million questions and anxieties and they were so patient and kind to my family.
We wound up all having nits and needed the treatment, which while expensive, is guaranteed for 60 days.
The peace of mind of being able to go back once every few weeks for the next two months for free check ups is so nice.
My wife and I were incredibly happy with Jess, Amy, and Schiecha, they were wonderful ambassadors of the company.
I’d give 6 stars if I could.
Not the review I want to be leaving but my daughter had gotten lice we came in and saw Amy she was amazing! Entertained my 10 year old and was patient and took her time getting it removed!
10/10 recommend!!
Thank you Amy for saving us!
I met Rachel Williams when I had a head full of lice and spread it to my son. Rachel met me when I felt like I was crawling out of my skin.i was not my best self. I was itchy and so grossed out but she put me at ease the moment I walked in the door. We talked while she worked and explained the process, what happens at home and best preventative measures so it doesn’t happen again. My 8 year old kept saying how nice she was. Hands down she was the best part of this uncomfortable situation. I went in at a very low point and left with my head wrapped in Saran Wrap and happy I got to spend time with her. I highly recommend her. She was kind and put me at ease and did a fantastic job! I was so grateful to have found her.
My daughter and I had nits in our hair, and I had tried everything I could possibly think of, and I couldn’t get them all. I booked an appointment with Cindy, and she was so helpful and kind. She let me ask her as many questions as I needed, and she empathized with us. The techs Michelle and Brittany did our treatments and were very encouraging and kind. Everyone at the clinic was so helpful. I’m going to recommend Fresh Heads to everyone I know that is struggling like we struggled. Thank you so much Fresh Heads!
This place deserves more than 5 stars! My impressions... they are discreet, efficient, kind, courteous, encouraging, patient, clean. The facility is very kid friendly. They even have a stuffed animal that demonstrates what these little critters look like up close, without looking creepy. They have lots of products available. They will check and treat heads for reasonable fees. If you don’t have them, they will let you know. They took all the worry away for me. It was such a relief!
My daughter’s entire class had an outbreak and she brought it home to her little brother. She has the thickest hair and I was going crazy cleaning and making myself crazy. After the third time of nothing working we took a little road trip and everyone at fresh heads pooler was amazing!!!! So friendly, facilities were clean and cheery, and I left not feeling like a failure! My family was cleared and just my daughter needed treated and she said it was nice experience too! Thank you all so much!!!!
There is only one word for this place! AMAZING!!! MY DAUGHTER HAS VERY LONG, VERY THICK HAIR. Recently, we discovered that she had picked up head lice!! Ugh! After purchasing some over the counter solution and doing a thorough comb through it was not enough. Day 2 another comb through, and I'm still finding things. Day 3, a third comb through still not enough as I am STILL finding things! Long story short enough was enough, and I just couldn't take it. I called and made an appointment. They were able to see us the same day and took care of the problem immediately and efficiently. It took about an hour and fifteen minutes in total, and when we left, LICE AND NIT FREE!! The staff was very helpful, very knowledgeable and informative, and very professional. They offered lots of information and tips for preventative measures. They turned
a very unpleasant situation into a very pleasant experience. They also offer a protection plan for a minimal cost per month that is definitely worth checking into, especially if you have younger children, and in particular, a younger child who has longer and/or thick hair. It is a little on the costly side for a removal treatment. However it is so worth it! If you join up for their protection plan, the peace of mind alone is worth the price!!! HIGHLY recommend this place to anyone with school-age children!! I can't say enough good things about this place.
I am so happy I found this place ! I was so upset upon discovery of the lice in my daughter’s head . It was my first time even dealing with this ! I was sooo stressed . Booked an appointment for the next day and I am soo impressed . I was given a lot of information and recommendations on how to prevent this is in the future . Rachel was amazing ! She was so patient with my little one and you can really tell she’s passionate about what she does ! Would definitely recommend and come back if needed .
Excellent experience from booking by Cindy to the actual process with Rachel who was so thorough, kind, and patient. Highly recommend!
Kim and Rachel were amazing. We had a little scare, but they took care of the kiddos with no issues.
Jessica G did mine and my two daughters lice treatments. My little one brought them home from elementary school and it’s been a nightmare. Jessica was very thorough and informative, calming my creepy crawly nerves. She was very friendly and we weren’t there for very long. It’s a shame we have to actually have these places available to us, but if you have to go to one, Jessica at Altamonte Springs made it a tolerable situation!
We went to Fresh Heads and saw Jessica, and let me tell you it was a WONDERFUL experience! My daughter struggles a bit with sensory issues, and she was freaking out over the process of the heat and then the combing. Jessica was so understanding and patient with her. Not once did she get frustrated and was able to talk her down, and slowly explained the process to her. By the end of our time there my daughter was laughing and having a great time. 100% recommend!
I cannot say enough great things about this place. Extra special thanks to specialists Chris and Jessica! They did such a phenomenal job with me and my girls today. Not only did they do a thorough job without issue, but also put our minds at ease about how to deal with any future issues. Thank you so much for a wonderful experience during such a stressful time!!
I cannot say enough good things about Fresh Heads Head Lice Treatment Center in Altamonte Springs and their incredible lead technician, Jessica! When my daughter needed an ASAP lice treatment, they got us in right away. Jessica not only treated her but also did head checks for my other daughter and myself—and it turned out I had lice too!
Jessica’s attention to detail and thoroughness were outstanding. We used their AirAlle device/treatment for my daughter and the traditional comb-out for me, and both processes were handled with such care and expertise. Their hair oil product is absolutely amazing, and Jessica went above and beyond to make sure everything was taken care of.
If we ever need lice treatment again, we will 100% come back to Fresh Heads. The level of professionalism and compassion we experienced was unmatched. Thank you, Jessica, and the entire team for making a stressful situation so much easier to manage!
Tara and Chris are professional, kind, knowledgeable, and put our minds at ease. Our children were very comfortable and had an amazing experience. My husband and I are so grateful the experts at Fresh Heads were there for our family. We all highly recommend this location and service. Thank you, Fresh Heads!
* The AirAllé device has been tested 99.2% effective. Individual results may vary.
