Shipping and Return Policy
When do we ship?
Orders placed before 3PM EST, Monday through Friday, will be shipped the same day. Orders placed after 3PM EST will be shipped on the next business day. Certain exceptions apply (i.e. out of stock inventory) Fresh Heads cannot be held responsible for any weather-related delays, holiday closings, etc.
How much does shipping cost?
Shipping rates vary by location and preferred shipping method. Options and rates are available at checkout. We currently do not ship outside of the U.S.
REFUND & RETURN POLICY
Customer satisfaction is our top priority. If you are not 100% satisfied with your purchase, Fresh Heads will gladly accept product returns within 60 days of the sale date. We do require all returned products be unused, pre-expiration, in the same condition as received, and in the original box and/or packaging. If these conditions are met, Fresh Heads will refund 100% of the purchase price excluding shipping and tax costs. Customers are responsible for return shipping. Unfortunately, we cannot extend this return policy to resellers of our product.
CHANGES TO OUR POLICY
Fresh Heads Lice Removal reserves the right to amend or replace this shipping and return policy at any time and from time to time without prior notice. Any updated or new shipping and return policy will be posted at this site.