Our Policies

Thank you for choosing Fresh Heads Lice Removal.

  1. Our address for our Altamonte Springs (Orlando) Treatment Clinic ( Altamonte Springs executive center , go inside up the stairs. Take a right . first door on the right after bathrooms )is:

200 Via De Lago, Suite B
Altamonte Springs, FL 32701

For directions using Google Maps, please click the link here: https://goo.gl/maps/2RtxiENMBtyQm5u79

  1. Our address for the Bartram Office Park (Jacksonville) Treatment Clinic (located in the far back left of the office park) is:

     13241 Bartram Park Blvd. Suite 1801
     Jacksonville, Florida 32258

For directions using Google Maps, please click the link here:


  1. Our address for the Jax Beach Treatment Clinic (located on the 2nd floor directly across the street from Tires Plus)is:

     830 3rd Street South, Unit 205
     Jacksonville Beach, Florida 32250

For directions using Google Maps, please click the link here: https://goo.gl/maps/G1vAjGDeLfnF2ja88

  1. Our address for the Savannah Treatment Clinic is (located in parking lot next to Buddy’s, in the same parking lot as the Reflections Hair Salon):

     1000 West US Highway 80
     Pooler, GA 31322

For directions using Google Maps, please click the link here: https://goo.gl/maps/VAbBkkmwe6y9yTNFA

Please arrive at your appointment with clean dry, tangle-free hair.  If you have been treating at home please make sure all the residue from those treatments has been removed.

 Reschedule/Cancellation Policy

Your business is very important to us, and this appointment time has been reserved especially for you. We understand that sometimes schedules change, so we respectfully ask for at least 4 hours’ notice for cancellations or reschedules. Appointments made within 24 hours may instead be canceled or rescheduled with 4 hours notice.

Please understand that when you forget or cancel your appointment without giving enough notice, we are unable to assist another family in need of our services.

Appointment Confirmation Policy

Appointments must be confirmed no later than the morning of the scheduled visit. Any unconfirmed appointments are subject to cancellation at our discretion within 2 hours of appointment time.

Late Policy

We do not have a built-in grace period, so we kindly ask that you plan to arrive 5 minutes before your appointment start time. We do understand that occasionally life can be unpredictable. If you think you are going to be late, please call or text to let us know. If you are late it takes away from your appointment time and you may have to come back to complete the treatment.

Guarantee and Re-Treat Policy

Our service re-treatment policy is only provided on our Signature AirAllé Treatment. With nearly 850,000 treatments done worldwide and less than a 1% re-treatment rate, we know it works! This is the treatment option that ensures you will leave lice-free with no follow-up required.


All females and siblings in the home and split household need to be screened and treated, if necessary, for the head lice service re-treatment policy to be valid.


Our treatment has been proven effective 99.2% of the time, we stand behind our work. We cannot promise there will be no re-infestation, so we must keep our policy to 45-day service re-treatment. Based on the lice life cycle we can determine if the treatment has failed (which happens less than 1% of the time).


Under the above conditions, our Signature AirAllé Treatment is valid for 30 days. In the unlikely event of a treatment failure, we will re-treat you at no cost.

Questions about our Re-Treatment Policy? Ask us! Call today and we will answer all your head lice removal questions!